Troubleshooting Partners Sync Issues

Partner Data Not Showing Up

If your partner's data isn't appearing on your dashboard:

  1. Force a manual sync: Go to You → Settings → Integrations → Partner Sync → Sync Now.
  2. Wait 60 seconds and check again.
  3. If still not showing, both partners should force a sync.

Why this happens: Partner data syncs every 15 minutes in the background. If either device has been in airplane mode, on a poor connection, or has restricted background app refresh, sync may be delayed.

Joint Streak Showing Wrong Number

If your joint streak shows an incorrect count:

  1. Tap the Partners tab → tap Joint Streak → Report Issue.
  2. TRANSFORMR will audit both partners' check-in history and correct any miscalculation within 24 hours.

Common cause: Time zone mismatches (see How Joint Streaks Work) or a check-in that was submitted just after midnight.

Partner Sync Disconnected Unexpectedly

If the Partners sync shows as disconnected:

Check these first:

  • Is the Partners subscription still active? Go to Settings → Subscription to confirm.
  • Did your partner recently delete or re-install the app?
  • Did either person's email address change?

To reconnect:

  1. The account owner goes to You → Partners → Reconnect Sync.
  2. A new invite is generated. Send it to your partner.
  3. Your partner accepts — the sync reconnects with historical data preserved.

Partner's Workout Not Showing in Real-Time

Real-time workout sync requires:

  • Both users on the same version of TRANSFORMR (update if either is behind)
  • Both devices on WiFi or 5G (real-time sync is bandwidth-intensive)
  • The workout started from within TRANSFORMR (not imported from a wearable after the fact)

If real-time sync isn't working during a workout, try: tap the workout screen → pull down to refresh → the sync will resume.

Invite Link Expired

Invite links expire after 7 days. To send a new one: You → Partners → Invite Partner → Generate New Link.

Contacting Support

If none of the above resolves your issue, contact support@transformrpro.com and include:

  • Both users' account email addresses
  • A description of what's showing incorrectly
  • Whether the issue started after a specific event (app update, phone change, etc.)