Troubleshooting App Performance Issues

App Crashes or Freezes

Step 1: Force quit and reopen

  • iOS: Swipe up from the bottom and swipe away TRANSFORMR
  • Android: Recent apps button → swipe away TRANSFORMR

Reopen the app. If the issue was temporary, this usually resolves it.

Step 2: Check for updates

Running an outdated version of TRANSFORMR is the most common cause of crashes after an iOS or Android system update. Update via the App Store or Google Play.

Step 3: Restart your phone

A full phone restart clears memory and resolves many app performance issues.

Step 4: Clear the app cache

  1. Inside TRANSFORMR, go to Settings → Advanced → Clear Cache.
  2. Confirm. The cache (temporary files, downloaded content) is deleted. Your account data and progress are not affected.
  3. Reopen the app — the first load may be slightly slower as the cache rebuilds.

Note for Android: You can also clear the cache from your phone's Settings → Apps → TRANSFORMR → Storage → Clear Cache.

Slow Loading or Blank Screens

This typically indicates a connectivity issue or a server-side slowdown.

  1. Check your internet connection.
  2. Visit transformrpro.com/status to see if any TRANSFORMR services are degraded.
  3. If status is operational and you still see blank screens, log out (Settings → Account → Log Out) and log back in.

Data Not Syncing

If your workout logs, meals, or wearable data aren't syncing:

  1. Go to Settings → Integrations and tap Sync All for a forced refresh.
  2. Ensure TRANSFORMR has background app refresh enabled:
    • iOS: Settings → General → Background App Refresh → TRANSFORMR → On
    • Android: Settings → Apps → TRANSFORMR → Battery → Unrestricted

Videos Not Playing

Some dashboard sections use background video. If they aren't playing:

  • Ensure your device isn't in Low Power Mode (this disables background video)
  • Check that TRANSFORMR is allowed to use cellular data: Settings → TRANSFORMR → Cellular → On

Reporting Bugs

If you encounter a reproducible bug, please report it:

  1. Go to Settings → Feedback → Report a Bug.
  2. Describe what you were doing when it happened, what you expected, and what actually happened.
  3. Attach a screenshot if possible.

You can also email support@transformrpro.com with your device model, OS version, and app version (found in Settings → About).